Reviews & Testimonials
★★★★★ - "Jorge and Ignacio came to my home to do an initial inspection of my plumbing problem (water in my basement).
They did an exemplary job inspecting and analyzing the plumbing problem.
Jorge was very thorough and explained in detail and answered all my questions during
the video inspection. Jorge and Ignacio are both excellent employees with your company.
Mr. M. in Berkeley, CA2019-08-13
★★★★★ - "Ray responded to my problem first and completed the job as a pro. Installed 300' "no trench" sewer line to city stub. Other plumbers were not interested."
Jim in Brentwood, CA2019-07-31
John and Pam in Walnut Creek, CA2018-08-20
★★★★★ - "I called and informed their dispatch of a leak on my property. They sent out someone the same day. I called elsewhere and got an answering machine. Jaime Reyes was honest and upfront about the work that needed to be done and the potential costs. He stayed late until the job was done. He charged a fair price despite running into a few problems along the way. I would recommend Jaime and General Plumbing and Rooter for anyone in the east bay looking for a fair and honest repair."
Mike F in Moraga, CA2018-07-17
★★★★★ - "Great response, excellent service"
John in Agua Caliente, CA2018-07-09
★★★★★ - "Jaime came out to our house very quickly and got our water heater working again! Very nice guy!"
Anonymous, Water Heater2018-04-26
★★★★★ - "I asked for a quote around 10 am and they called me back almost immediately to set up an appointment between 1 pm and 3 pm that same day. At 12:30 I received a call asking if the could show up a little early and were then there 10 minutes later, which worked out great for me. He then did an amazing job and worked really hard to help resolve the problem and talk about what future steps may need to be taken to prevent further issues."
Matthew in Oakland, CA
★★★★★ - "I had to replace my sewer lateral for my house so I called many place to get an estimate. I'm very happy to have found Ray and General Plumbing & Rooter. Ray was very professional and easy to work with and very quick. He price is great and very competitive. He completed the job in 2 business days and left the backyard in good condition. I highly recommend this company!"
Jim H. in San Jose, CA2016-09-19
★★★★★ - "Saturday at 8:30am. After calling around all morning. Everyone was charging by the hour at $180+. I don't have that kind of money. Especially, being in a older house. I already knew the tech would have to snake from the roof. Costing an extra $200. So, long story short. Emerson came.....checked out the problem....quoted me $220 and was in and out within 45mins. WHAT!? I thought I was seriously going to be paying $400+. I was so thankful and pleased with the work. They even changed out some old parts on the toilet. WOW! Thank you General. I will definitely be using you guys again and refer you to friends and family."
S.W. in Pittsburg, CA2016-09-19
★★★★★ - "Ray and his team do excellant work. They can handle any problem you send thier way."
Mike M. in Walnut Creek, CA2016-09-19
★★★★★ - "I called General Drainworks to look at a problem with my bathroom sink. Another person had told me that the sink needed to come out and so I called for a second opinion. They sent someone within the hour (Hugo) and he was able to identify and rectify the problem that same afternoon without taking my bathroom apart. He was effecient, competent, polite, and left my bathroom much better than he found it. He went out of his way to solve my problem the same day for me and I was so appreciative. I went from thinking I had to take my bathroom apart at huge expense to having my problem solved with such invasive intervention. I am so grateful and would recommend General Drainworks - and especially Hugo to anyone who asks."
★★★★★ - "I had the great pleasure of dealing with General Plumbing and Rooter today in my home in Walnut Creek. It is a home I have owned for nearly 30 years – the last 20 years I’ve kept it as a rental. As such, since I live in the Santa Cruz mountains now, knowing who to call during an emergencies around the house is always a struggle. I’m an hour away and have to depend on telephone contacts. Wow, did I luck out when the very professional and reassuring Marisa in your office referred me to Danny Jimenez! In my experience as an owner of rentals and the dubbed “Ram Rod” of a small ranch. I’ve never felt so thoroughly taken care of as I was by Danny. Not only did he make a house call to check on a cranky radiant heater and after assessing the problem as electric, he called around to find me an HVAC service person was impressed by his intellect in my problem! And to top it off, he didn’t charge anything! I wish to thank you and Marisa and most of all, Danny. He was an experience I won’t forget. You can be sure I’ll call you all again and refer your company to whomever will listen!"
Sue in Santa Cruz, CA2014-02-28
★★★★★ - "They know what they are doing, did a great job and fast. I will use General again."
Ron P. in Concord, CA2014-02-28
★★★★★ - "I used General for cleaning my around the house and yard drains of dirt, soil and roots. They arrived on time with 4 workers and a big machine for cleaning the drains. They went right to work on cleaning and had half the property done quickly. Then they ran into problems. The drains were clogged with roots. They worked until all the roots were cleared and the drains working fine. Just watching them work made me tired. To think that I was going to rent a roto-rooter machine at Home Depot and do it myself."
Chuck K. in Antioch, CA2014-02-28